Personal brief · Sydney · 2026

Eden Grill

Enterprise cybersecurity commercial operator. Nine plus years across customer facing and tech leadership roles. At Darktrace I owned the ANZ renewals number and delivered retention and growth well above global benchmarks, working forward deployed in customers’ environments.

Australian citizen · eligible for AGSVA security clearance (prior NV1 vetting via ADF Reserves)

Track record

US$20M the entire ANZ renewal book of ARR at Darktrace, owned as Director
≈500 enterprise accounts, about 350 renewals a year
91% gross retention, consistently above the global median of roughly 88%
110% net retention, against a global median of roughly 101%
8 of 10 quarters over target, with multiple top performer awards
50 to 100% typical account growth where upsell landed at renewal
  • AI Product Lead · tech startup, in stealth Jan 2026 to present
    Left a director role at Darktrace to build what a global, culture driven industry was missing: an AI native discovery, A&R and editorial platform for the international electronic music and live events market, with Claude Code and frontier models as the engineering layer.
  • Commercial Director, Renewals ANZ · Darktrace Jul 2023 to Dec 2025
    Owned the ANZ renewals number. Personally closed the roughly 100 highest value renewals a year, directed the CSM team on the remaining 250, and ran the book’s transition to channel with the leading ANZ MSP partners.
  • Customer Success Leadership · Darktrace Aug 2021 to Jul 2023
    One of the early Customer Success hires in Australia; rose from CSM to Senior Team Lead while carrying my own enterprise book. Grew the team from 5 to 9 CSMs and drove its shift from a support role into a commercial, renewals focused motion.
  • Operations Project Lead, Beverage Analytics · Weissbeerger Jan 2017 to Jun 2020
    Israeli IoT analytics startup, second Australian hire. Ran the Australian operation remotely through the AB InBev acquisition: deployed across 200+ Carlton and United Breweries venues, orchestrated the delivery funnel for new geographic markets, and recruited, trained and managed country managers.
  • Research Analyst · Kantar Millward Brown Feb 2015 to Dec 2016
    Government and consumer research across Australia.

Proof of work

The strongest evidence for how I work now: a production platform I architected and operate solo, directing Claude Code and frontier models as engineering partner. It discovers, verifies and publishes several times a day without me, with human judgment engineered in where taste matters. Every product, data model and architecture decision is mine; AI is the implementation leverage. The experience of incorporating AI into existing frameworks and ways of working transfers directly to other industries.

worldwwwide, written by the site's light serpent
≈390 upcoming events curated across roughly 50 countries
≈10,000 artist profiles reconciled from platform data
50+ serverless Cloudflare functions in production
iOS app a native iPhone app, atlas map and offline saves included, built solo
8 jobs scheduled pipelines: discovery, enrichment, images, releases, editorial
4 LLMs Claude Haiku, Sonnet and Opus plus Gemini, all under human review

Visit worldwwwide.com, the live site is the real evidence

Figures as at July 2026

How I work

Forward deployed. The renewals number at Darktrace was not run from a desk: it was run in customers' environments, translating between technical, commercial and executive stakeholders. Architect by training, I break ambiguous problems with many stakeholders into workable structures.

Bachelor of Architecture, University of Sydney · IT Automation with Python (Google) · Agile Project Management

Fifteen minutes

If any of this is useful to how you are building the ANZ and APAC side, I would value a short conversation. No posted role required.

Email me edengrill@icloud.com Download CV (PDF)